Refund and Returns Policy

At Dozleaf, we’re committed to delivering top-quality sports caps and a shopping experience you can trust. If you’re not 100% satisfied with your purchase, we’re here to help with easy returns and a clear refund process.

1. Return Eligibility

We accept returns under the following conditions:

• The item must be returned within 30 days of delivery.
• The product must be unused, unwashed, and in its original condition with tags and packaging intact.
• Proof of purchase or order confirmation is required.

If your item arrives damaged or incorrect, please contact us within 7 days of delivery.

2. Non-Returnable Items

Please note that the following items are non-refundable:

• Custom or personalized caps
• Items purchased on final sale
• Gift cards

3. How to Initiate a Return

To start a return, contact our customer service team:

Email: [email protected]
Please include:

• Your full name
• Order number
• Reason for return
• Photos (if item is damaged or defective)

Our team will respond within 24 – 48 hours with instructions and a return address.

4. Shipping Costs for Returns

• If the return is due to our error (e.g., wrong item, damaged product), we’ll cover the return shipping cost.
• For all other returns, customers are responsible for return shipping fees.

We recommend using a trackable shipping method and keeping proof of return for your records.

5. Refunds

Once we receive and inspect your return, you will be notified via email. If approved, your refund will be processed within 5 – 7 business days to your original method of payment.

Note: Shipping costs ($6.99) are non-refundable unless the return is due to a Dozleaf error.

6. Exchanges

We currently do not offer direct exchanges. If you need a different size or style, please return the item for a refund and place a new order.

7. Late or Missing Refunds

If you haven’t received a refund:

• First, check your bank or credit card account again.
• Then, contact your payment provider. It may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [email protected].

8. Contact Us

If you have any questions about this Refund and Returns Policy, our support team is here to help:

Email: [email protected]
Website: www.dozleaf.com