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📦 Dozleaf Shipping at a Glance

• • Order Processing: Orders are processed Monday–Friday (EST), excluding holidays. Orders placed before 5:00 PM EST are processed the same day.

  • Delivery Time: Standard Delivery = 1–2 business days handling + 3–5 business days transit. Delivery times are estimates only.

  • Shipping Fees: $6.99 flat rate for orders under $150. Free shipping for orders $150 and above.

  • Carriers: USPS, DHL, EMS, and local postal services.

  • Order Tracking: A confirmation email with a tracking link is sent after shipping (tracking updates within 24–48 hours).

  • Shipping Limitations: No shipping to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, APO/FPO, or international addresses.

  • Address Accuracy: Customers must provide complete and correct addresses. Incorrect addresses may cause delays and extra fees.

  • Lost or Damaged Packages: Track your order, contact the carrier, and notify Dozleaf within 60 days for assistance.

  • Customer Support: Email support@dozleaf.com, Mon–Fri, 9:00 AM – 5:00 PM EST.

🔁 Dozleaf Return Policy – Quick Summary

• • Return Eligibility: Items can be returned within 60 days if unused, unwashed, in original condition with tags/packaging, and proof of purchase. Damaged or incorrect items must be reported within 60 days.

  • Non-Returnable: Custom/personalized caps, final sale items, and gift cards.

  • Return Process: Email support@dozleaf.com with your name, order number, reason, and photos (if defective). Instructions will be sent within 24–48 hours.

  • Return Shipping: Free if Dozleaf is at fault; otherwise, customers cover return shipping. Use a trackable method.

  • Refunds: Processed to your original payment within 5–7 business days after inspection. Shipping fees ($6.99) are non-refundable unless due to Dozleaf’s error.

  • Exchanges: Not offered. Please return for a refund and place a new order.

  • Late Refunds: Check your bank/payment provider first; if unresolved, contact support@dozleaf.com.

  • Support: Email support@dozleaf.com | Website: www.dozleaf.com

💳 Dozleaf Payment – Quick Summary

✅ Accepted:

• Credit/Debit (Visa, MasterCard, Amex, Discover)

• PayPal

• Apple Pay / Google Pay

• Shop Pay (Shopify-powered)

🔒 Secure Checkout:

• SSL encryption

• Card details never stored

🚫 Not Accepted:

• Cash on Delivery (COD)

• Checks, Money Orders

• Bank or wire transfers

💬 Need Help?
📧 support@dozleaf.com